How to Cancel Your Plan
If you have an active policy that you no longer want or need, it is important that your follow these steps below. These steps are subject to change and may not be accurate at the time you decide to cancel, and ultimately you, the member, are responsible for cancelling your insurance with the insurance company and/or Health Insurance Marketplace.
Marketplace ACA (healthcare.gov) Health Insurance Plans: If you purchased a Marketplace health insurance plan either directly or through Kenneth Locke, it is up to you (not your broker or agent) to contact the Marketplace to initiate cancelling or terminating your policy. Do not call the insurance company if you purchased a Marketplace plan. The primary member must call the Marketplace at 1-800-318-2596 or log-in to your Marketplace account on healthcare.gov and follow the steps listed online in order to set your date of termination.
Non-Marketplace ACA, Limited Medical and Short-Term Medical Health Insurance Plans: Each insurance company has a unique policy for cancelling a policy. Call the Member Services phone number that is listed on your insurance ID Card or policy and speak with one of the insurance company's representatives to determine the appropriate process for cancelling your policy.
Dental, Vision, Accident & Other Ancillary Plans: Each insurance company has a unique policy for cancelling a policy. Call the Member Services phone number that is listed on your insurance ID Card or policy and speak with one of the insurance company's representatives to determine the appropriate process for cancelling your policy.
Medicare Advantage (Part C) and/or Part D Plans: You may contact 1-800-MEDICARE for instructions on disenrolling from a Medicare Advantage or Part D plan. Certain restrictions and time periods may apply.
Medi-Gap or Medicare Supplement Plans: It is recommended you contact your Medicare Supplement plan directly (see the Member Services # on the back of your card).
Before switching or stopping coverage of your Medicare plan, it is recommended you contact Ken Locke to discuss your reasons for doing so and Ken may be able to find a solution or an alternative option that is suitable for you.
Important Notice: Please be aware Kenneth Locke (Ken Locke and Associates, LLC), is not responsible for cancelling your coverage. The insured member or primary policyholder is ultimately responsible for contacting the Marketplace or insurance company to request cancellation or termination of your policy. Failure to pay your premium on time may result in your policy lapsing or terminating. Some plans have grace periods, but each plan is different. If you are currently set up for automatic payments, if your account to be drafted is not properly funded, or if your credit card is expired, your plan may lapse or terminate due to non-payment. It is the insured member's responsibility to be certain the policy is paid on time to avoid lapse or termination of coverage.